Opening times & prices

Everything you need to plan your visit — when we’re open, what each ticket costs, and exactly what’s included at every tier.

When We’re Open

  • Dates:
    28 November 2026 – Residents Day
  • 29 November 2026 – 3 January 2027
  • Closed Christmas Day, Boxing Day, New Year’s Day
  • Opening hours: 9am – 9pm daily

Guided Journey: Depending on tier, from one to two hours. You’re welcome to stay in the Village Square as long as you like.

Capacity: Around 300 tickets are released per hour, so booking ahead is the safest way to get the date and time you want.

Ages: Built for families with children aged 3 to 10. All ages welcome. (Adults must be accompanied by a child)

Location: Shepherd’s Bush Green, W12, London

Nearest tube: Shepherd’s Bush Market (Circle Line)

Read the FAQs

Tickets & Prices

Ticket Poet's Study Father Christmas Lodge Hidden Wood The Workshop Mouse Registry Village Square
T1 £75
T2 £65
T3 £45
T4 £30
T5 £15