A little help before the magic

Your questions, answered.

Choose a topic below, or contact us if you need help planning your family’s visit.

Choosing a ticket

Pre-School Journey is the morning option designed for toddlers and pre-schoolers. It includes Dickens Lane, Clement’s Study, Father Christmas in the Grotto, the Winter Garden and Village Square, plus a gift.

Full Journey includes all seven stops, adding the Gift Giver’s Guildhall and Aurora’s All-Elf Theatre. Children receive a gift from each, alongside their Father Christmas gift.

Entry to the Village Square, with market chalets, lights, carollers and music, as well as a story from Father Christmas on the bandstand. Food and drink are available to buy.

Gifts & activities

Pre-School: a gift from Father Christmas. Full Journey: a gift from Father Christmas, the Gift Giver’s Guildhall and Aurora’s All-Elf Theatre. Evening: no gifts included.

One carousel ride is included with Pre-School Journey. The carousel terms for Full Journey and Evening tickets need to be confirmed before this page is published.

Food and drink are available to buy separately in the village.

The Journey includes a family photo opportunity in the Grotto. Print or digital images are available and carry an additional charge.

Booking your visit

Both give you the same Full Journey. Choose either 10:45am–1:55pm or 2pm–5:45pm entry, then select an available date and time.

Use the Tickets page to choose your visit, select a date, available time and tickets.

Check the terms presented with your LIVE IT booking. Contact the event team if you need help with an existing booking.

Planning & access

London Christmas Village is on Shepherd’s Bush Green, London. The season runs from 28 November to 23 December 2026.

We have a full accessibility and SEN programme, and you can find more information on the Plan your visit page.

Journey-specific timings and the balance of indoor, sheltered and outdoor areas will be confirmed in your pre-event email. Please contact the team if you need any advice before booking.

Make a little room for Christmas.

A morning with little ones, the whole story together, or an evening beneath the lights.